Privacy Statement

Effective Date:01/01/2025

Unclog.it, a division of Pure Mechanical Group Ltd.

1. Scope and Consent

By accessing or using Unclog.it’s platform (“Site”), booking services, or interacting with any of our tools, you agree to the terms of this Privacy Policy and consent to the collection, use, disclosure, and management of your personal information as described herein.

2. Information We Collect

2.1 Information You Provide

Full name, address, email, and phone number
Booking and service request details
Uploaded documents, photos, or reviews
Payment information (processed via Stripe)
Customer support communications

2.2 Information Collected Automatically

IP address and browser/device info
Pages visited and time on site
Location data (if enabled)
Cookies and web beacons (see Section 6)

3. Use of Information

Facilitate service bookings and job coordination
Process payments and send confirmations
Provide customer support and dispute resolution
Improve site performance and user experience
Send service notifications or updates
Ensure compliance with laws and policies

4. Sharing of Information

4.1 With Subcontractors

We share your job-related details (e.g., contact info, service location, notes) with independent subcontractors to deliver the services you request.

4.2 With Service Providers

We engage third-party vendors for payment processing (e.g., Stripe), hosting, analytics, and marketing. These providers are contractually obligated to protect your data.

4.3 For Legal Reasons

We may disclose personal information if required by law, subpoena, legal process, or governmental request.

4.4 With Your Consent

We may share your data with others if you give us explicit permission.

5. Job Site Photo Consent

By booking services through our platform, you consent to subcontractors capturing photos of service areas before, during, or after work. These may be used for documentation, training, internal quality assurance, or marketing. We will not publish any personally identifiable content without your consent.

6. Cookies and Tracking Technologies

6.1 Cookies

We use cookies to enhance functionality and monitor performance. Cookies help:

Recognize returning users
Enable account sign-ins
Track preferences and cart activity
Deliver relevant service content

You can disable cookies in your browser, but site functionality may be limited.

6.2 Tracer Tags / Web Beacons

We use tracer tags to understand navigation patterns and user behavior.

7. Data Security and Retention

We implement industry-standard safeguards (encryption, access controls) to protect personal data. We retain information only as long as needed to fulfill service or legal obligations.

8. Your Rights and Access

You may:

Access or update personal data via your account
Request deletion of your data
Opt out of marketing emails

Requests can be made to: support@unclog.it. We respond within 14 business days.

9. Children’s Privacy

Our Site is not intended for users under 18. We do not knowingly collect data from children.

10. Business Transfers

If Unclog.it or Pure Mechanical Group Ltd. is involved in a merger, acquisition, sale of assets, or restructuring, your information may be transferred to a successor entity and remain subject to this Privacy Policy.

11. International Use

Your data may be processed in Canada or other jurisdictions. By using the Site, you consent to such transfers.

12. Changes to This Policy

Material updates will be communicated via email or platform notification. Continued use of the platform constitutes your acceptance of revised terms.

13. Contact Us

Unclog.it – Privacy Officer
Pure Mechanical Group Ltd.
273 – 47 – 20821 Fraser Highway
Langley, BC V3A 0B6
Email: support@unclog.it
Phone: 1-800-604-0631